If your patron has tried to download something and hit the three-try limit, in addition to the message they might see enumerated in this previous post (http://vtaudiobooks.blogspot.com/2008/03/troubleshooting.html), they might also see error message 80040812 with a description "failed call to fulfill the title." OverDrive tells me error message 80040812 always means the patron has used up their three downloads, and needs to have them reset.
To reset a download, we need the patron's library card/patron number as well as the title of the book(s) in question. We've found this is a more common occurrence in our patrons who are still using dial-up; we should all recommend to our dial-up patrons that they try to download one or a few parts at a time, rather than the whole book, to try and avoid errors. Email us at vtaudiobooks[at]gmail.com and we can reset the downloads for you with this information.
And don't forget to mark your calendar for the reports trainings in two weeks or so, and vote on the time you would most like to see them run. Right now, it looks like we'll run three, and drop the Tuesday at 3pm slot.