Maybe you've already done OverDrive's introductory training -- why not take advantage of their next series of online trainings, called "Patron Assistance"? Here's OverDrive's announcement:
Dear Library Partner,
Thanks to all of you, OverDrive's Training Month in September 2009 was a great success! Our most popular class was Patron Assistance, and many of you have requested additional sessions. In response to this, OverDrive is hosting two open Patron Assistance training sessions in February. Here are the course details:
Course Description: We'll help take your understanding of OverDrive download media to the next level so you can share your knowledge through support and training. We'll review frequently asked questions, support tips, and online help resources.
Session #1: Wednesday, February 10th at 11:00 AM Eastern Standard Time
Register here: https://cc.readytalk.com/r/yltv3ag73u1y
Session #2: Thursday, February 18th at 3:00 PM Eastern Standard Time
Register here: https://cc.readytalk.com/r/z1b6kg9wag8q
Sessions are free and will be offered online with open enrollment for individuals and groups.
Space is limited, so register now!
We look forward to meeting with you in February. If you have any questions, please contact email@example.com.