16 February 2010

Upcoming Listen Up! Vermont trainings

We have several more trainings scheduled, which staff from all of our Listen Up! Vermont member libraries should find useful:

Tuesday, March 9 at 3pm
Community Outreach
Learn creative techniques for introducing new patrons to your OverDrive download library. We'll showcase promotional ideas from high circulating libraries, plus you'll have a chance to share your own examples.

Wednesday, March 10 at 10am
Patron Assistance
We'll help take your understanding of OverDrive download media to the next level so you can share your knowledge through support and training. We'll review frequently asked questions, support tips, and online help resources.

Friday, March 12 at 10am
Reports
We'll showcase reports which will best track circulation, new patrons, site traffic, and popular titles. Your team can then use these online reports to gauge how your Virtual Branch is doing, and track a path to future success.

All of these classes should last approximately one hour and will be done using the ReadyTalk service -- which means you can do the trainings from anywhere you have access to the Internet and can be on the phone at the same time. You will need an access code for each class; be sure to contact Stephanie at schase[at]stowelibrary.org to obtain the code.

We highly recommend all libraries have at least one staff member attend the Patron Assistance class, and that whomever is responsible for statistics gathering attend the Reports class. The Community Outreach class is full of good ideas, and will be useful for staff at large libraries as well as our newest member libraries.

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