"We believe this issue can be resolved by following the steps outlined at the Microsoft support link below. This process involves using the 'ResetDRM' tool to reset the DRM (Digital Rights Management) for Windows Media Player.
Once they have performed the steps above, they can verify the upgrade is complete by opening OverDrive Media Console and going to 'Help > About OverDrive Media Console'. The version of DRM listed should be 220.127.116.11."
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