28 October 2013

New Audio and Ebooks Uploaded for the month of October

We have uploaded new Marc files for audio and ebooks for the month of October.  The file is listed as Audiobooks October and October ebooks in the file listed as October within the file Listen up Vermont.

03 October 2013

Helping patrons using Content Reserve.

Hi lovely librarians (and patrons) of Vermont-

Just wanted to keep you informed on some ways you can help your patrons using Content Reserve. 

In order to start you must have a Content Reserve login. This was sent to you when you signed up for Listen Up! Vermont. If you have lost your login, you should email vtaudiobooks (at) gmail (dot) com and I can send you an email with login instructions. 

Login to www.contentreserve.com  
Click the Support tab at the top right part of the blue banner. 

Managing Holds
 Note: this tool does allow you to move a patron up and down on a holds list. You should NOT use this feature with consulting with the LUV Coordinator. Again if there is a problem with a patron's holds- email Lyndsey, do not move holds independently.

The only reason to use this tool independently is to cancel a patron's holds on a title. (You shouldn't really need to do this because patrons can do it themselves on their Holds page). 
Type their barcode, email address or the title of the book they want to remove.  

To cancel a hold, click the little pencil edit button and click Remove hold. 

Return Titles
Finally there is a way we can return books if a patron clicks the wrong format! Those of you who have patrons that exclusively use Kindles but have accidentally checked out ePub eBooks know what a big deal this is! Patrons do not have a way to do this yet but you can help them. 

Again input the patron's barcode, email or title of the book they have out.

Click on the title they want to return and click the return button. Confirm that this is truly the book they want to return.

Resetting Downloads
If you or your patrons have ever seen this error message: "The fulfillment limit (3) for the requested title has been reached." You may have been frustrated. Overdrive only allows patrons to try to download an audio book 3 times before locking down. 

You can reset the downloads for your patrons if this happens. Just click on reset downloads and input your patrons information. 

If you need to reset a user's download, search for the item then click View next to the title. 

The 'Checkout Details' page opens; click Reactivate. 
If you don't see a Reactivate button, either the download link is still active or the title has been returned to the library.

I hope this helps you to assist your patrons better! Please email me if you have any questions or need more assistance!


02 October 2013

Overdrive READS!

HEY Listen Up Vermonters!

Have you tried Overdrive READ yet? It is SO easy... basically the simplest way to show a patron how to read an eBook on our Listen Up Vermont site. And you just need a device with a color screen and access to the internet. No logins- no passwords except for your library card number! So easy!

How do I find OverDrive READ books?

1. Go to listenupvermont.org in your web browser. 
2.  Click the ‘Sign In’ link. Select your library. Type your library card # without spaces. Click ‘Sign In.’
3. Click on any category of eBook (I used All Fiction but really the category doesn't matter. You just want to be looking at only eBooks).
4. In the Format field, choose ‘OverDrive READ.’ 

5. Click ‘Available Now’ if you want something to check out immediately. Otherwise select ‘Library Collection’ to see all titles, including those with waiting lists. 
6. If an eBook is available for immediate checkout, a darkened icon of an open book will display where the page corner is turned down. If the book is unavailable, this icon will be grayed out. (For more information about eBooks you can select the list view in the right top corner of your screen). Click on a book cover to select a book. Click the ‘Borrow’ button. 
9. Click ‘Read in Your Browser.’ Bookmark the page in your web browser for offline viewing.

To view the book offline scroll down on the menu (on the right side of your screen) and click download. Remember to bookmark the book so you can get to it later!

Questions about Overdrive READ:

Why read an eBook in a web browser?
Your eBooks are stored in the cloud, which means you can read across a number of different devices and your eBooks will sync so that you don’t lose your place. Modern web browsers will save the books in the browser cache, so you can read even when you're not connected to the internet. 

What is a web browser, again?
Your web browser is the software you use to browse and search the internet – the most popular browsers are Internet Explorer, Google Chrome, Firefox and Safari on the desktop, and Safari (on iOS devices) and Chrome on mobile devices. 

Can I read my eBook if I’m not connected to the internet?
Yes! When eBooks are first opened up in a web browser they cache – or save – for offline access. If there are eBooks you think you might want to read offline we recommend you bookmark them in your web browser when you first open them up. If you’re using an iPhone, iPad or iPod Touch, you can add them to your home screen as web-apps. 

For more help or questions- fill out our contact us form!